FINETOL Privacy Policy
Effective Date: [09/25, 2025]
FINETOL (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you purchase, use, or interact with our FINETOL curling wand products, visit our website, use our mobile app (if applicable), or engage with our customer service. By interacting with our products or services, you consent to the practices described in this policy.
1. Information We Collect
We collect personal information to provide, improve, and personalize our products and services, and to ensure a secure and smooth experience. The types of information we collect include:
a. Personal Information You Provide Voluntarily
- Purchase & Account Information: When you buy a FINETOL curling wand (online or offline), create an account on our website/app, or contact customer service, we may collect your full name, email address, phone number, shipping/billing address, payment details (e.g., credit card information—note: we do not store full payment details; this is handled by our third-party payment processors like PayPal or Stripe), and order history.
- Feedback & Communication: If you submit product reviews, feedback, or participate in surveys, we may collect your comments, preferences, and any other information you choose to share.
b. Automatically Collected Information
When you visit our website or use our app (to browse or purchase curling wands), we may automatically collect non-personal and aggregated information, including:
- Device & Usage Data: Your device type (e.g., smartphone, laptop), operating system, browser type, IP address, location (approximate, e.g., city/region, based on IP), and browsing behavior (e.g., pages visited, time spent on our site, products viewed, links clicked).
- Cookies & Tracking Technologies: We use cookies, web beacons, and similar tools to enhance your experience (e.g., remembering your login details, saving your shopping cart) and analyze usage patterns. You can disable cookies in your browser settings, but this may limit some features of our website/app.
c. Third-Party Information
We may receive information about you from trusted third parties, such as:
- Payment processors (to confirm transaction details for curling wand purchases).
- Shipping partners (to track the delivery of your curling wand and update you on shipping status).
- Social media platforms (if you interact with our FINETOL pages or sign up via social media).
2. How We Use Your Information
We use your personal information only for legitimate purposes related to our FINETOL curling wand products and services, including:
- Fulfill Orders: Process and ship your curling wand purchase, send order confirmations, and update you on delivery status.
- Customer Support: Respond to your questions, resolve issues (e.g., returns, warranty claims for curling wands), and provide post-purchase assistance.
- Improve Products & Services: Analyze feedback and usage data to enhance our curling wand designs, website/app functionality, and customer experience (e.g., adjusting features based on common user preferences).
- Personalization: Tailor product recommendations (e.g., suggesting compatible accessories for your curling wand) and marketing communications to your interests.
- Marketing & Promotions: Send you updates about FINETOL curling wand launches, discounts, or exclusive offers (only if you opt in to marketing communications; you can unsubscribe at any time).
- Security & Compliance: Protect against fraud, unauthorized access, or misuse of our systems; and comply with applicable laws, regulations, or legal requests.
- Account Management: Maintain your user account (if you have one) and ensure secure access to your order history or saved preferences.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only with trusted partners who assist us in providing our products/services, and only as necessary:
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Third-Party Service Providers:
- Payment processors (e.g., Stripe, PayPal) to handle payment transactions for curling wand purchases.
- Shipping carriers (e.g., UPS, FedEx) to deliver your order.
- IT service providers (e.g., website hosts, data storage providers) to maintain our website/app and secure your data.
- Marketing platforms (e.g., email service providers) to send you authorized promotional communications.
These partners are contractually obligated to protect your information and only use it to perform services on our behalf.
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Legal & Safety Reasons: We may disclose your information if required by law (e.g., a court order or government request), to protect our rights, property, or safety, or to prevent fraud or harm (e.g., investigating a fraudulent curling wand order).
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Business Transfers: In the event of a merger, acquisition, or sale of all or part of FINETOL’s assets, your information may be transferred to the new owner—we will notify you of any such change via email or our website.
4. How We Protect Your Information
We take the security of your personal information seriously and implement reasonable technical, administrative, and physical measures to safeguard it from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption of sensitive data (e.g., payment information, personal contact details) during transmission and storage.
- Secure servers and access controls (only authorized FINETOL staff can access your information, and they are trained on data protection).
- Regular security audits and updates to our systems (to address emerging threats).
While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to minimize risks.
5. Your Rights Regarding Your Information
You have certain rights over your personal information, subject to applicable laws (e.g., GDPR for EU residents, CCPA for California residents). These rights include:
- Access: Request a copy of the personal information we hold about you (e.g., your order history for curling wands, account details).
- Correction: Update or correct inaccurate or incomplete information (e.g., changing your shipping address).
- Deletion: Request the deletion of your personal information (where we have no legal obligation to retain it, e.g., if you no longer have an active account and no pending orders).
- Opt-Out of Marketing: Unsubscribe from promotional emails, SMS, or social media updates about FINETOL curling wands (you can click the “unsubscribe” link in marketing emails or contact us directly).
- Data Portability: Request your information in a structured, machine-readable format (to transfer to another service provider, if applicable).
To exercise these rights, please contact us using the details in Section 7 below. We may ask for proof of identity to verify your request (to protect your information from unauthorized access).
6. Retention of Your Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. For example:
- We keep your order history and payment details (in truncated form) for as long as needed to process returns, warranty claims, or comply with tax regulations (typically 7 years after your last purchase of a FINETOL curling wand).
- If you have an account, we retain your account information until you request its deletion.
- Automatically collected data (e.g., cookies) is retained for a limited period (usually 12 months) unless you choose to delete it earlier.
Once your information is no longer needed, we securely delete or anonymize it.
7. Children’s Privacy
Our FINETOL curling wand products and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected information from a child under 13, we will delete it immediately. Parents or guardians who believe their child has shared information with us may contact us to request deletion.
8. International Data Transfers
If you are located outside the United States (where FINETOL is based), your personal information may be transferred to, stored, or processed in the U.S. or other countries where our service providers operate. We ensure these transfers comply with applicable data protection laws (e.g., using Standard Contractual Clauses approved by the EU Commission for transfers to the U.S.).
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, laws, or technology. When we make changes, we will revise the “Effective Date” at the top of this page and notify you via email (if you have an account) or by posting the updated policy on our website. We encourage you to review this policy periodically.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information (e.g., accessing, correcting, or deleting your data), please contact our Privacy Team:
- Email: tx158126@outlook.com
- Phone: [+86 13316915142] (Monday–Friday, 9 AM–5 PM EST)
You may also file a complaint with a data protection authority in your jurisdiction if you believe we have not handled your information in compliance with applicable laws.
